ElevateTogether Privacy Policy

This Privacy Policy explains how LTF Technologies, LLC ("we", "us" or "our") collects, uses and shares information when you use ElevateTogether (the "App"), a fitness and sports networking platform that connects athletes with trainers, photographers and videographers.

Information we collect

Information you provide

• Account information: when you create an account we collect your name, e-mail address and password (stored securely via Firebase Authentication).
• Profile information: anything you add to your profile, such as your bio, skills, sports interests, profile photo and portfolio content.
• Location data: your city or area, to match you with nearby professionals or clients. We collect approximate location from what you enter or from your device, if you grant permission.
• Photos and videos: media you upload to your profile or portfolio. These are stored in Firebase Cloud Storage.
• Communications: messages you send through our in-app messaging.
• Payment information: payment processing is handled by Stripe. We do not store your full card number. We receive transaction details (amount, date, status) for booking records.

Information collected automatically

• Device information: device type, operating system version and unique device identifiers.
• Usage data: app interactions, features used, session duration, crash logs and performance data.
• Push notification tokens: if you enable notifications, we store tokens so we can send you booking updates, messages and relevant alerts.

How we use your information

• Provide services: let you create a profile, search for professionals, book sessions and communicate with other users.
• Process payments: facilitate secure payments between athletes and service providers through Stripe.
• Send notifications: alert you about bookings, messages and important account updates.
• Improve the App: analyse usage patterns to enhance features and fix issues.
• Safety and security: detect and prevent fraud, abuse and policy violations.
• Legal compliance: comply with applicable laws and respond to legal requests.

Information sharing

We do not sell your personal information. We may share information in the following circumstances:

• With other users: your profile information (name, bio, portfolio, reviews) is visible to other users, so that connections and bookings can happen.
• Service providers:
  • Firebase (Google): authentication, database (Firestore), cloud storage and analytics.
  • Stripe: payment processing. Stripe's privacy policy applies to payment data.
  • Apple Push Notification Service: delivering push notifications.
• Legal requirements: when required by law or subpoena, or to protect our rights and safety.
• Business transfers: in connection with a merger, acquisition or sale of assets.

Data storage and security

• Data is stored using Firebase services (Firestore, Cloud Storage, Authentication) hosted in the United States.
• We use industry-standard security measures, including encryption in transit (HTTPS/TLS) and at rest.
• Payment data is handled by Stripe's PCI-compliant infrastructure.
• No method of transmission or storage is 100% secure, so we cannot guarantee absolute security despite these safeguards.

Data retention

• We retain your account data as long as your account is active.
• Booking and transaction records, including cancellation and refund records, are retained for 7 years for legal and tax purposes.
• You can request deletion of your account and personal data at any time (see your rights below).
• Some data may be retained in anonymised form for analytics.

Your rights and choices

• Access and update: you can view and edit your profile information in the app at any time.
• Delete account: you can request account deletion by contacting us at support@ltftechnologies.com. We will delete your personal data within 30 days, except where retention is legally required.
• Location: you can disable location permissions in your device settings.
• Notifications: you can disable push notifications in your device settings or in the app.
• Data portability: you can request a copy of your data by contacting us.

Children's privacy

ElevateTogether is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has given us personal information, contact us immediately and we will delete it.

Users between 13 and 18 may require parental consent depending on their jurisdiction. Parents or guardians may contact us about their child's data.

International users

ElevateTogether is operated from the United States. If you access the App from outside the United States, your information may be transferred to, stored and processed in the United States or in other countries where our service providers are located. Those countries may have different data-protection laws than your country of residence.

California privacy rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• The right to know what personal information is collected, used and shared.
• The right to delete personal information.
• The right to opt out of the sale of personal information (we do not sell personal information).
• The right not to be discriminated against for exercising privacy rights.

To exercise these rights, contact us at support@ltftechnologies.com.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the effective date at the top and, where appropriate, through in-app notifications or e-mail. Continuing to use the App after a change means you accept the updated policy.

Contact us

If you have questions about this Privacy Policy or our data practices, contact us:

LTF Technologies, LLC
E-mail: support@ltftechnologies.com